Terms and Conditions

RESPONSIBILITY
HighLevelTravel acts as the Travel Company only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever.
By accepting these booking conditions clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. High Level Travel accepts no liability of client’s damages where High Level Travel has fulfilled its duty of care to clients by providing products of a reasonable standard. High Level Travel has no direct control over the provision of services/facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. High Level Travel accepts no liability if there has been no fault on the part of High Level Travel or its suppliers and the reason for the claimed damages were either the client’s fault or a result of unusual circumstances beyond the control of High Level Travel by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea, and rail and the provision of accommodation, High Level Travel liability in the said cases will be limited in the manner provided by the relevant international conventions. High Level Travel accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of High Level Travel by force majeure.
At the same time, High Level Travel assumes all responsibility and undertakes to fulfill its part of the contract in accordance with the letter of law, order and honor.

DELAYS
High Level Travel will not be liable for any delays prior to departure or during travel to any hotels/resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passenger’s own account.

COMPLAINTS
If the Client has a complaint about any of the product arrangements the client must raise the complaint immediately with a High Level Travel employee or legal representative so that High Level Travel can use its best endeavors to rectify the problem. High Level Travel cannot rectify a problem it is unaware of.

REFUND POLICY:
The conditions for accepting a refund before providing the service are mentioned below:
If you cancel 0 – 15 days before departure, then 100% of the booking value will be charged

If you cancel 16 – 30 days before departure, then 50% of the booking value will be charged

If you cancel 31 days or earlier before departure, then 10% of the booking value will be charged

No refunds after the service is provided.